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TROUBLESHOOTING
The volume drops
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Low battery - replace
it.
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The sound outlet is
blocked with earwax - clean with a small brush. Change the cerumen
filter.
►
Blocked microphone
inlet - consult your hearing aid acoustician.
The instrument “whistles“ in the ear
►
The instrument is not
correctly inserted in your ear. Try again.
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The instrument is in
the wrong ear - swap it over.
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The fit of the
instrument is too loose - consult your acoustician.
The instrument does not work
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There is no battery in
it - insert one.
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The battery compartment
is not closed - shut it.
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The battery is dirty -
clean the battery surface.
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The battery is dead -
replace it.
The instrument slips out of your ear
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The ear canal is wet or
dirty - wipe the hearing instrument and your ear with a soft, dry cloth.
The instrument hurts your ear
►
The instrument is not
correctly positioned - remove and re-insert it. If the problem persists,
consult your acoustician.
The instrument is difficult to insert
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Place a small drop of
non-irritating lubricant on your finger and smear onto the ear canal
entrance before inserting your
instrument. Ensure that no lubricant
enters the sound outlet or microphone apertures.
Important
If the suggestions above do not solve the problem, contact your
Hearing Aid Acoustician.
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